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  1. Published on: 07/04/2022 03:34 PMReported by: editor
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    The reality of being 18 and disabled unfortunately hit home to Noah, 18 today.

    Noah wanted a lads trip, being 18, so was off on a 3 day trip to Rome early this morning (with his friends, brother and carers). The family had absolutely everything in place, and have done everything the airline asked in order to get him there, but sadly a catalogue of unforgivable failures today by the airline have thwarted Noah’s plans.

    Noah’s mum, Vicki said:

    “At the airport they wouldn’t accept his “Ryanair” waiver for extra medical supplies, even though it’s from them! So they charged him an extra £70! They then wouldn’t accept the Doctor’s letters explaining why he needs 2 ventilators, cough assist, suction machine, feeding pump, hoist, wheelchair etc to live! So he had to pay for his equipment to go with him!”

    Vicki told us that then Noah was finally put on the plane (in front of everyone, which is an ordeal in itself) but shockingly after an hour waiting, the airline told Noah that they had to get him back off the plane and proceeded to carry him off with a sling in front of everyone again, because, “the wheelchair wouldn’t fit in and it will ruin the plane!”

    “I dropped them off with his 2 carers at Liverpool Airport at 4am”- says Vicki , “only to pick them back up at 12pm.”

    “Noah also booked it with his 18th birthday money from January. He even went on google earth to check out all the cobbled streets and check out where he could and couldn’t go once there. Poor Noah! To say I’m fuming and heartbroken for my boy doesn’t even cut it!“

    Vicki’s family and friends have also commented on today’s happenings:

    “Oh my God, I feel so sad and angry reading this. Ryan Air is the worst airline going . I hope they will refund immediately and you are able to book something with a proper airline!”
    “Oh my goodness this is an absolute disgrace… no words”
    Vicki is now thinking of going public to the BBC with what has happened.

    Ryanair what’s the plan? Will he get the money back from the flights you wouldn’t let him on? Will you pay back the extra baggage allowance that he had a waiver for? Will Noah be compensated? Will you pay the hotel he couldn’t get to because of you discrimination? Will you apologise for the humiliation of being carried off a flight in front of everyone who’d been frustrated for an hour because their flight was held up? Will you fix his wheelchair which he now can’t drive because of your incompetent staff? Answers today please!!
    What an ordeal for Noah and those involved.

    Reported by Claire Kelly of Friends of Southport

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  3. MICK/GILLY says:08/04/2022 12:33 AM
    Totally disgusting heartless treatment, go as public as you can, amends need to be made.. stay strong Noah there are stupid people everywhere .

  4. Little Londoner says:08/04/2022 08:03 AM
    I have flown once with them and that is once too many if you want to take a change of clothes on your two week trip or if you need the toilet on your flight or you can't hold your breath for two hours the additional costs make it cheaper to hire your own private jet to travel. I should have known when I saw the cabin staff with ticket machines and leather money bags around their neck but I drew the line at giving two presses of the bell just before take off.

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  6. justbecause says:08/04/2022 08:05 AM
    Whilst I fully sympathise with yours and your son’s plight, I have to question why anyone would ever fly with such a scummy and disreputable company as Ryanair. Yes, I know they’re cheap, but some of the horror stories you hear about, (this one included) send shivers down your spine, and Michael O’Reilly really is a horrible, horrible man, who doesn’t give Jack S**t for his customers.

  7. local says:09/04/2022 08:58 AM
    Quote Originally Posted by justbecause View Post
    Whilst I fully sympathise with yours and your son’s plight, I have to question why anyone would ever fly with such a scummy and disreputable company as Ryanair. Yes, I know they’re cheap, but some of the horror stories you hear about, (this one included) send shivers down your spine, and Michael O’Reilly really is a horrible, horrible man, who doesn’t give Jack S**t for his customers.


    Can't argue with that, it's usually better value to go with a decent airline unless you only need what you're stood up in.


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